How to Reach Us

You can get in touch through email, live chat, or the contact form below — every channel is monitored by a real person on the team, not an automated bot.

• Email: Drop us a line at [email protected] for anything that needs a written reply or supporting documents.
• Live Chat: Open a chat directly from any page after login for instant help.
• Contact Form: Fill in the form at the bottom of this page and we’ll come back to you as a priority.

Where We Are

The operating team is based at 20-22 Wenlock Road, London, N1 7GU, United Kingdom. This is where product decisions, platform updates, and support coordination happen day to day. You can find the exact spot on the map below.

Support Hours

The team handles enquiries every day of the week. Whether it’s a payment issue, a bonus question, a technical glitch, or feedback on a specific game — your message goes straight to the person who deals with that area. No template replies, no copy-paste fobbing off.

Response Time

Email and contact form messages are usually answered within 4 to 6 hours of arriving — often quicker during UK daytime. Every enquiry gets a proper read and a reply written specifically for what you actually asked, not a generic auto-response.

Contact Form

Fill in the form below if you’d rather not open your email client. Add your account ID where possible — it speeds things up by removing an extra verification step on our side.